Travel Genie Logo Travel Genie

Privacy Policy

Effective Date: 07th July 2025

Last Updated: 07th July 2025

Introduction

TravelGenie ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered travel planning platform and services (the "Service").

By using TravelGenie, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Information You Provide Directly

  • Travel Preferences: Destination searches, trip duration, and travel dates
  • Itinerary Data: Custom destinations, personal notes, timing preferences, and saved itineraries
  • Account Information: Email address, name, and password (if you create an account)
  • Communication Data: Messages you send us through contact forms, feedback, or customer support
  • Newsletter Subscription: Email address when you subscribe to our newsletter

Information Collected Automatically

  • Usage Data: How you interact with our Service, features used, time spent, and click patterns
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Location Data: General location information (city/country level) to provide relevant destination suggestions
  • Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies

Third-Party Information

  • Map Data: Information from mapping services to generate interactive maps
  • Travel Content: Destination information from travel databases and APIs
  • Analytics: Aggregated usage statistics from analytics providers

How We Use Your Information

Core Service Delivery

  • Generate AI-powered travel itineraries based on your preferences
  • Create and update interactive maps for your trips
  • Save and sync your itineraries across devices
  • Provide personalized destination recommendations

Service Improvement

  • Analyze usage patterns to improve our AI algorithms
  • Enhance user experience and platform functionality
  • Develop new features and services
  • Conduct research and analytics on travel trends

Communication

  • Send you your requested itineraries and maps
  • Provide customer support and respond to inquiries
  • Send newsletter updates about new destinations and features (with your consent)
  • Notify you about service updates or important changes

Legal and Security

  • Comply with legal obligations and enforce our Terms of Service
  • Protect against fraud, abuse, and security threats
  • Resolve disputes and troubleshoot problems

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Third-Party Service Providers

We work with trusted service providers who assist us in operating our platform:

  • AI and Machine Learning Services: OpenAI for itinerary generation
  • Mapping Services: Google Maps for interactive maps and location data
  • Analytics Providers: Google Analytics/Google Tag Manager for usage analytics
  • Email Services: Zoho Mail for newsletter and communication delivery
  • Cloud Hosting: Google Firestore for secure data storage

Legal Requirements

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, or that of our users
  • Investigate potential violations of our Terms of Service
  • Prevent fraud or security breaches

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any such change.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Storage and Security

Data Storage

  • Your data is stored on secure servers located in Google’s nam5 multi-region, i.e. across the Central United States (us-central1 in Iowa, us-central2 in Oklahoma) with a witness site in us-east1 (South Carolina)
  • We retain your information for as long as necessary to provide our services
  • Account data is retained until you request deletion
  • Usage analytics may be retained in aggregated form for service improvement

Security Measures

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Secure coding practices and regular updates

Data Breaches

  • Notify affected users within 72 hours
  • Report to relevant authorities as required by law
  • Take immediate action to secure the affected systems
  • Provide clear information about the incident and remedial steps

Your Rights and Choices

Access and Control

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing of your personal information

Communication Preferences

  • Newsletter: Unsubscribe from our newsletter at any time using the link in emails
  • Account Notifications: Manage notification preferences in your account settings
  • Marketing: Opt out of promotional communications

Cookies and Tracking

  • Browser Settings: Configure your browser to refuse or delete cookies
  • Analytics Opt-out: Use analytics provider opt-out tools
  • Do Not Track: We respect Do Not Track signals where technically feasible

To exercise your rights, contact us at support@travelgenieapp.com

International Data Transfers

Your information may be transferred to and processed in countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions by data protection authorities
  • Other legally recognized transfer mechanisms

Children's Privacy

TravelGenie is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Changes to This Privacy Policy

  • We will post the updated Privacy Policy on this page
  • We will update the "Last Updated" date
  • For material changes, we will notify you via email or prominent notice on our Service
  • Continued use of our Service after changes constitutes acceptance of the updated policy

Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

Regional Privacy Rights

California Privacy Rights (CCPA)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

  • Lawful basis for processing your information
  • Right to access, rectify, or erase your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent where processing is based on consent

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is designed to be transparent about our data practices while protecting your privacy. We encourage you to read it carefully and contact us with any questions.