Travel Genie Logo Travel Genie

Terms and Conditions

Effective Date: 07th July 2025

Last Updated: 07th July 2025

1. Introduction and Acceptance

Welcome to TravelGenie, an AI-powered travel planning platform ("we", "us", or "our"). These Terms and Conditions ("Terms", "Agreement") govern your use of our website, mobile application, and related services (collectively, the "Service").

By accessing or using TravelGenie, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Definitions

  • "User", "you", or "your": any individual or entity using our Service
  • "Content": any information, data, text, images, or other materials
  • "Itinerary": travel plans generated by our AI or created by users
  • "Account": your registered user account with TravelGenie
  • "Third-Party Services": external services integrated with our platform

3. Service Description

  • AI-powered travel itinerary generation
  • Interactive map creation and visualization
  • Customizable travel planning tools
  • Itinerary sharing and export capabilities
  • Travel destination recommendations and information

Our Service is intended for personal and commercial use by travel enthusiasts, tour operators, and travel professionals.

4. User Accounts and Registration

4.1 Account Creation

  • You may use basic features without an account
  • Advanced features require account registration
  • You must provide accurate and complete information
  • You are responsible for maintaining account confidentiality

4.2 Account Security

  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized access
  • Use strong passwords and keep login credentials secure
  • We are not liable for losses due to unauthorized account use

4.3 Account Termination

  • You may delete your account at any time
  • We may suspend or terminate accounts for Terms violations
  • Upon termination, your right to use the Service ceases immediately
  • We may retain certain information as required by law

5. Acceptable Use Policy

5.1 Permitted Uses

  • Create personal travel itineraries
  • Generate travel plans for clients (tour operators)
  • Share itineraries with travel companions
  • Export and download your travel plans

5.2 Prohibited Uses

  • Use the Service for illegal activities or to promote illegal content
  • Violate any local, national, or international laws or regulations
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to reverse engineer, hack, or compromise our systems
  • Use automated tools to access the Service without permission
  • Resell or redistribute our Service without authorization
  • Impersonate others or misrepresent your identity
  • Interfere with other users' enjoyment of the Service

5.3 Content Standards

  • Be accurate and not misleading
  • Respect intellectual property rights
  • Not contain spam, malware, or malicious code
  • Not promote discrimination, harassment, or hate speech

6. AI-Generated Content and Accuracy

6.1 AI Limitations

  • Our AI generates itineraries based on available data and algorithms
  • Recommendations are suggestions only, not professional travel advice
  • AI-generated content may contain inaccuracies or outdated information
  • We do not guarantee the accuracy, completeness, or suitability of AI suggestions

6.2 User Responsibility

  • You are responsible for verifying all travel information
  • Check visa requirements, health advisories, and local regulations
  • Confirm business hours, prices, and availability of attractions
  • Make appropriate travel insurance and safety arrangements

6.3 No Travel Agency Services

  • TravelGenie is a planning tool, not a travel agency
  • We do not book flights, hotels, or other travel services
  • We are not responsible for travel arrangements or cancellations
  • Use licensed travel professionals for complex bookings

7. Intellectual Property Rights

7.1 Our Content

  • TravelGenie and its original content are owned by TravelGenieApp.com
  • Our trademarks, logos, and service marks are our property
  • Software, algorithms, and proprietary technology are protected by law
  • You may not copy, modify, or distribute our proprietary content

7.2 User Content

  • You retain ownership of content you create and upload
  • You grant us a license to use your content to provide the Service
  • You represent that you have rights to all content you submit
  • We may remove content that violates these Terms

7.3 Third-Party Content

  • Map data and travel information may be provided by third parties
  • Third-party content is subject to their respective terms and licenses
  • We respect intellectual property rights of others
  • Report copyright infringement to support@travelgenieapp.com

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our Privacy Policy.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

  • We strive for continuous service availability but cannot guarantee it
  • The Service may be unavailable due to maintenance, updates, or technical issues
  • We are not liable for service interruptions or temporary unavailability

9.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TravelGenieApp.com SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

10. Third-Party Services and Links

10.1 Integration with Third Parties

  • Google Maps for mapping functionality
  • OpenAI for AI-powered recommendations
  • Analytics providers for service improvement

10.2 Third-Party Links

  • Our Service may contain links to third-party websites
  • We are not responsible for third-party content or practices
  • Third-party services have their own terms and privacy policies
  • Your use of third-party services is at your own risk

11. Payment Terms (If Applicable)

11.1 Free Service

  • Current basic features are provided free of charge
  • We reserve the right to introduce paid features in the future

11.2 Future Paid Features

  • Any paid features will be clearly disclosed
  • Payment terms will be provided before purchase
  • Refunds will be handled according to our refund policy
  • Pricing may change with reasonable notice

12. Indemnification

You agree to indemnify, defend, and hold harmless TravelGenieApp.com, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your user-generated content

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Sri Lanka without regard to conflict of law principles.

13.2 Dispute Resolution Process

  • First, contact us at support@travelgenieapp.com to resolve disputes informally
  • If informal resolution fails, disputes will be resolved through binding arbitration
  • Arbitration will be conducted under the Sri Lanka International Arbitration Centre (SLAIC) Rules then in effect
  • You waive the right to participate in class action lawsuits

13.3 Exceptions

  • Intellectual property disputes
  • Small claims court matters within jurisdictional limits
  • Injunctive relief requests

14. Modifications to Terms

14.1 Right to Modify

  • We reserve the right to modify these Terms at any time. When we make changes:
  • We will post the updated Terms on our website
  • We will update the "Last Updated" date
  • Material changes will be communicated via email or prominent notice
  • Continued use after changes constitutes acceptance

14.2 Notification Period

  • Minor changes: Effective immediately upon posting
  • Material changes: 7 days advance notice
  • You may terminate your account if you disagree with changes

15. Termination

15.1 Termination by You

  • You may stop using the Service at any time
  • Delete your account through account settings or contact us
  • Termination does not relieve you of obligations incurred before termination

15.2 Termination by Us

  • We may terminate or suspend your access for:
  • Violation of these Terms
  • Illegal or harmful activity
  • Extended periods of inactivity
  • Business or legal reasons

15.3 Effect of Termination

  • Your right to use the Service immediately ceases
  • We may delete your account and data (subject to legal requirements)
  • Sections that should survive termination will remain in effect

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TravelGenieApp.com regarding the Service.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to any affiliate or successor entity.

16.5 Force Majeure

We are not liable for delays or failures due to causes beyond our reasonable control, including natural disasters, government actions, or technical failures.

17. Contact Information

For questions about these Terms or to report violations:

18. Effective Date and Updates

These Terms are effective as of 07th July 2025 and replace all previous versions. We recommend reviewing these Terms periodically for updates.

By using TravelGenie, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.